Set up your mobile data hotspot
After you qualify, you will be contacted with instructions to pick up your device. Instructions on how to set up your device are included inside the box. Your device is already activated and your internet should begin as soon as you have set up the device.
Franklin T9
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Install the SIM card. Locate the SIM card holder inside the box. (This will look like a credit card with a small half-inch SIM card chip suspended in the middle).
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Insert the battery. The battery will need to be charged or charging before the device can be used. You can use the device while it is being charged.
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Turn on the device and connect to the network. Press and hold the power button on the front of the device for at least two seconds. The LCD screen should say Welcome until it is completely powered on. Press the power button quickly to cycle through the navigation:
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Troubleshoot your hotspot
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Contact T-Mobile directly at 1 (844) 341-4834. Common issues that can be addressed through T-Mobile include:
When contacting T-Mobile:
If T-Mobile cannot address your issue OR if they verify that your device must be replaced, fill out the form below to report the issue to CCSB to resolve.
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Still having issues with your hotspot? |
Click the button to fill out a form to report any other issues to Citywide Classroom South Bend. CCSB will respond to you within one week. For questions about the troubleshooting form or process, contact Citywide Classroom at info@citywideclassroomsb.org or by calling (574) 703-1881.