Mobile data hotspot

Mobile data hotspots provide unlimited data use to access WiFi in a portable device. Mobile data hotspots are limited to one (1) per individual student.

Franklin T9 Setup

Troubleshoot

Set up your mobile data hotspot

After you qualify, you will be contacted with instructions to pick up your device. Instructions on how to set up your device are included inside the box. Your device is already activated and your internet should begin as soon as you have set up the device.

 

Franklin T9

The Franklin T9 devices come in a black box with gray lettering. When you open the box, you should see:

• One hotspot device (see picture)
• Charging cable
• Welcome Guide booklet, wrapped in plastic
• SIM card holder, with the SIM card intact (not yet installed in the device)

1

Install the SIM card. Locate the SIM card holder inside the box. (This will look like a credit card with a small half-inch SIM card chip suspended in the middle).

1. Remove the back cover of your device.
2. Lift the rubber tab and slide your SIM card into the SIM card slot with the logo facing up. Secure the rubber tab back in place.

2

Insert the battery. The battery will need to be charged or charging before the device can be used. You can use the device while it is being charged.

1. Remove the back cover of your device.
2. Align the battery's contacts with those inside the battery compartment and gently press down.
3. ​Replace the back cover and click down the corners to close the back.

3

Turn on the device and connect to the network. Press and hold the power button on the front of the device for at least two seconds. The LCD screen should say Welcome until it is completely powered on. Press the power button quickly to cycle through the navigation:​

• WiFi name shows the network name or SSID that you will connect to.
• Password shows the password required to connect to the hotspot WiFi.

 

 

Troubleshoot your hotspot

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Contact T-Mobile directly at 1 (844) 341-4834. Common issues that can be addressed through T-Mobile include:

• The hotspot cannot connect to the network.
• The hotspot can connect to the network, but not to the internet.
• The hotspot can connect to the network and the internet, but the internet has consistent connectivity issues.

When contacting T-Mobile:

1. Have your IMEI ready. A T-Mobile employee can find it for you; or find it on the label on your device.
2. Call the provider and write down the name of the person you speak to. Tell them your IMEI.
3. Follow all of their instructions to troubleshoot, reset, and configure the device.
4. Ask the tech support for the Interaction Number or Incident Number from the call. Save this for additional troubleshooting, if needed.

If T-Mobile cannot address your issue OR if they verify that your device must be replaced, fill out the form below to report the issue to CCSB to resolve.

Still having issues with your hotspot?

Report an Issue

Click the button to fill out a form to report any other issues to Citywide Classroom South Bend. CCSB will respond to you within one week. For questions about the troubleshooting form or process, contact Citywide Classroom at info@citywideclassroomsb.org or by calling (574) 703-1881.