Mobile data hotspot

Mobile data hotspots provide unlimited data use to access WiFi in a portable device. Mobile data hotspots are limited to one (1) per individual student.

Alcatel Setup

Franklin T9 Setup

R850 Setup

Troubleshoot

Set up your mobile data hotspot

After you qualify, you will be contacted with instructions to pick up your device. Instructions on how to set up your device are included inside the box. Your device is already activated and your internet should begin as soon as you have set up the device.

 

alcatel LinkZone 2

The alcatel LinkZone 2 devices come in a white box with blue lettering. When you open the box, you should see:

• One hotspot device (see picture)
• Charging cable and box
• Important Information sheet
• Welcome Guide booklet, wrapped in plastic
• SIM card holder, with the SIM card removed (already installed)

1

Insert the battery. The battery will need to be charged or charging before the device can be used. You can use the device while it is being charged.

1. Remove the back cover of your device.
2. Align the battery's contacts with those inside the battery compartment and gently press down.
3. ​Replace the back cover and click down the corners to close the back.

2

Turn on the device. Press and hold the power button on the back of the device for at least two seconds. The icon lights on the front of the device will turn on:

• WiFi indicator will be solid blue when WiFi is active.
• Signal indicator will be solid blue when the device is connected to the network. The number of lights may vary to indicate the strength of the signal.
• Battery indicator will be solid blue and show the status of the battery.
• Message indicator should be off when there are no new messages. The indicator will be solid blue when there is a new message that you can access by going to the admin URL at http://mobile.hotspot and logging in using your admin credentials.

3

Connect to the network. Locate the Important Information sheet. If you lose the Important Information sheet, you can find the WiFi name (SSID) and WiFi password on an information sticker inside the hotspot device, underneath the battery.

• Locate the SSID (either 2.4G or 5G). This is the name of the WiFi network to connect to.
• Locate the password (not the Admin Password). This is the network password to use to access WiFi.

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Franklin T9

The Franklin T9 devices come in a black box with gray lettering. When you open the box, you should see:

• One hotspot device (see picture)
• Charging cable
• Welcome Guide booklet, wrapped in plastic
• SIM card holder, with the SIM card intact (not yet installed in the device)

1

Install the SIM card. Locate the SIM card holder inside the box. (This will look like a credit card with a small half-inch SIM card chip suspended in the middle).

1. Remove the back cover of your device.
2. Lift the rubber tab and slide your SIM card into the SIM card slot with the logo facing up. Secure the rubber tab back in place.

2

Insert the battery. The battery will need to be charged or charging before the device can be used. You can use the device while it is being charged.

1. Remove the back cover of your device.
2. Align the battery's contacts with those inside the battery compartment and gently press down.
3. ​Replace the back cover and click down the corners to close the back.

3

Turn on the device and connect to the network. Press and hold the power button on the front of the device for at least two seconds. The LCD screen should say Welcome until it is completely powered on. Press the power button quickly to cycle through the navigation:​

• WiFi name shows the network name or SSID that you will connect to.
• Password shows the password required to connect to the hotspot WiFi.

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Sprint R850

The Sprint R850 devices come in a white box with a yellow Sprint logo. When you open the box, you should see:

• One hotspot device (see picture)
• Charging cable
• Get Started booklet, wrapped in plastic

1

Charge the battery. The battery will need to be charged or charging before the device can be used. You can use the device while it is being charged.​

2

Turn on the device. Press and hold the power button on the front of the device for at least two seconds. The LCD screen should say Welcome until it is completely powered on.

3

Connect to the network. Press the power button quickly to cycle through the navigation:​

• WiFi name shows the network name or SSID that you will connect to.
• Password shows the password required to connect to the hotspot WiFi.

 

Troubleshoot your hotspot

1

Contact Sprint directly at 1-877-879-5031. Common issues that can be addressed through Sprint include:

• The hotspot cannot connect to the network.
• The hotspot can connect to the network, but not to the internet.
• The hotspot can connect to the network and the internet, but the internet has consistent connectivity issues.

When contacting Sprint:

1. Have your PTN or IMEI ready. A PCs for People employee can find it for you; or find it on the label on your device. To the right is an example of a PTN (not your actual PTN).​
2. Call the provider and write down the name of the person you speak to. Tell them your PTN or IMEI.
3. Follow all of their instructions to troubleshoot, reset, and configure the device.
4. Ask the tech support for the Interaction Number or Incident Number from the call. Save this for additional troubleshooting, if needed.

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2

​If Sprint cannot address your issue, contact PCs for People directly by calling 216-930-5741 or by email at internet@pcsforpeople.org.

3

If Sprint or PCs for People cannot address your issue OR if they verify that your device must be replaced, fill out the form below to report the issue to CCSB to resolve.

Still having issues with your hotspot?

Report an Issue

Click the button to fill out a form to report any other issues to Citywide Classroom South Bend. CCSB will respond to you within one week. For questions about the troubleshooting form or process, contact Citywide Classroom at info@citywideclassroomsb.org or by calling (574) 703-1881.