Frequently Asked QuestionsHave questions about the application process, eligibility, or troubleshooting your device? See below!
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Internet Services
My household has multiple students. Can I receive multiple services?
Comcast Internet Essentials packages are limited to one (1) per household, regardless of the number of students living at that address. Mobile data hotspots are limited to one (1) per student, so a household may receive both a Comcast Internet Essentials package and one or more mobile data hotspots.
I have just completed my application for free internet. What do I do now?
Your application will be reviewed for eligibility. If you qualify, your application will be processed and you will be given a Comcast Internet Essentials service or a mobile data hotspot service. You will either receive a letter in the mail or your child's school will contact you to go pick up your mobile hotspot device. If you have any questions or concerns about your qualification for any of these services, contact Citywide Classroom by going to citywideclassroomsb.org/contact.
How do I continue my Comcast Internet Essentials service after one year of free internet?
After the one year of free internet, you will be given the option to renew your Comcast Internet Essentials account, if you are still eligible. You will be notified at the end of your one year of free service that you will need to either stop your service or begin paying the monthly fee of $9.95.
To continue your service, contact Comcast directly to make changes to your account. You have three options to make changes to your account:
1. You can access your account through the Xfinity My Account smartphone app. Click here for Apple devices or click here for the Google Play store.
2. You can log on to My Account on Xfinity.com
3. You can call 1-855-8-INTERNET (1-855-846-8376). Comcast hours of operation are from 8AM to Midnight (EST), seven days a week.
How do I continue my mobile data hotspot service after one year of free internet?
After the one year of free internet, you will be given the option to renew your account, if you are still eligible. You will be notified at the end of your one year of free service that you will need to either stop your service or begin paying the monthly fee of $15.
What if I speak Spanish and need to get in contact with Citywide Classroom South Bend?
Citywide Classroom offers bilingual services in Spanish. You can contact us by going to citywideclassroomsb.org/contact.
Comcast Internet Essentials packages are limited to one (1) per household, regardless of the number of students living at that address. Mobile data hotspots are limited to one (1) per student, so a household may receive both a Comcast Internet Essentials package and one or more mobile data hotspots.
I have just completed my application for free internet. What do I do now?
Your application will be reviewed for eligibility. If you qualify, your application will be processed and you will be given a Comcast Internet Essentials service or a mobile data hotspot service. You will either receive a letter in the mail or your child's school will contact you to go pick up your mobile hotspot device. If you have any questions or concerns about your qualification for any of these services, contact Citywide Classroom by going to citywideclassroomsb.org/contact.
How do I continue my Comcast Internet Essentials service after one year of free internet?
After the one year of free internet, you will be given the option to renew your Comcast Internet Essentials account, if you are still eligible. You will be notified at the end of your one year of free service that you will need to either stop your service or begin paying the monthly fee of $9.95.
To continue your service, contact Comcast directly to make changes to your account. You have three options to make changes to your account:
1. You can access your account through the Xfinity My Account smartphone app. Click here for Apple devices or click here for the Google Play store.
2. You can log on to My Account on Xfinity.com
3. You can call 1-855-8-INTERNET (1-855-846-8376). Comcast hours of operation are from 8AM to Midnight (EST), seven days a week.
How do I continue my mobile data hotspot service after one year of free internet?
After the one year of free internet, you will be given the option to renew your account, if you are still eligible. You will be notified at the end of your one year of free service that you will need to either stop your service or begin paying the monthly fee of $15.
What if I speak Spanish and need to get in contact with Citywide Classroom South Bend?
Citywide Classroom offers bilingual services in Spanish. You can contact us by going to citywideclassroomsb.org/contact.
Eligibility
I do not know if my student qualifies for free or reduced price meal benefits. How do I find out?
You can contact your school's administration to check whether your student qualifies for free or reduced price meal benefits. If your student is enrolled with a SBCSC school, you can also contact Citywide Classroom South Bend by going to citywideclassroomsb.org/contact.
My student does not attend SBCSC schools. Would they still be eligible?
Only students attending SBCSC schools or a participating non-public school would be eligible for CCSB programming. To see which non-public schools are participating, go to citywideclassroomsb.org/eligibility.
My student does not live within SBCSC district boundaries. Would they still be eligible?
Special cases may be made for students attending SBCSC schools or other participating schools but do not live within district boundaries. For further questions, contact Citywide Classroom South Bend by going to citywideclassroomsb.org/contact.
You can contact your school's administration to check whether your student qualifies for free or reduced price meal benefits. If your student is enrolled with a SBCSC school, you can also contact Citywide Classroom South Bend by going to citywideclassroomsb.org/contact.
My student does not attend SBCSC schools. Would they still be eligible?
Only students attending SBCSC schools or a participating non-public school would be eligible for CCSB programming. To see which non-public schools are participating, go to citywideclassroomsb.org/eligibility.
My student does not live within SBCSC district boundaries. Would they still be eligible?
Special cases may be made for students attending SBCSC schools or other participating schools but do not live within district boundaries. For further questions, contact Citywide Classroom South Bend by going to citywideclassroomsb.org/contact.
Still have questions?
Contact Citywide Classroom South Bend by calling (574) 703-1881 or email info@citywideclassroomsb.org.
